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What happen at the Polish GBS sector? (Video)
Our long time partner association in Poland, the Pro Progressio Foundation is organising the so called BSS tour, a series of events in different cities and centres of the Polish Outsourcing and Shared...
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65% der deutschen Unternehmen sehen die Nutzung von Outsourcing als...
Laut einer aktuellen Studie von HAYS, die den tatsächlichen Fachkräftemangel in deutschen Unternehmen untersucht nutzen die Unternehmen nur sehr mangelhaft die zur Verfügung stehenden Mittel, wie...
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New Special Edition Outsourcing Journal, free download
Technologies, Market, Destinations & Sourcing Practice – not only for Germany. This is the title of the new Outsourcing Journal Special Edition. In this issue of the Outsourcing Journal Special...
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Growing watermelons – A story about (burdensome) service level agreements (SLA)
Growing watermelons A common problem when outsourcing is doing the opposite of delegating responsibilities and tamping down in an attempt to control actions everywhere – even when taking place outside...
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Armenia’s tech sector does many things right … here is one of them: #wempower
Tech isn’t just about programming. Many women think that software engineering is the only entry ticket into this booming industry, but there’s so much more. Marketing, design, management, finance —...
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Interview: Global Delivery Center In Germany – Current Conditions
Interview with Dr. Josefine Dutschmann, the Senior Manager responsible for BPO/Shared Service Centers at Germany Trade and Invest, the foreign trade and economic development agency in Germany. The...
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Interview with Iain Banks from TTEC about operations under Covid-19 conditions
We have interviewed Iain Banks, Regional Vice President, International Markets at TTEC in EMEA on the company’s changes in their operations and delivery model, caused by the Covid-19 pandemic. Founded...
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TUMO in Berlin – Underlining the need of modernising education
First: why is this something to write about? Because this is about education. And education is unfortunately something that almost every country is neglecting to an extend that “dramatic”,...
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Process Mining, RPA & Co. auf deiner Digitalisierungsagenda
Bots and People unterstützen Unternehmen und Verantwortliche mit Informationen und Weiterbildungsangeboten rund um das Thema Process Automation. Wir unterstützen dies und empfehlen das Webinar am...
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Softwareentwicklungsverträge (SDCs) – Webinar (Anbieter)
Bleiben Sie sicher! Nearshoring in Deutschland – Wie man die schlimmsten Fallen in Softwareentwicklungsverträgen (SDCs) vermeidet. Die Firma J-labs, ein auch in Deutschland tätiges...
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Interview – Effects of Covid-19 on automation and digitization in Germany
Interview with Stephan Fricke, CEO of German Outsourcing Association and German process Automation association on the effects of the Covid-19 pandemic on digitization and automation in Germany. To...
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Podcast – Recruitment Challenges In The CEE Region
Shane Harnahan – CEE Associate Director at Cpl CEE was a guest to Wiktor Doktor’s podcast and has shared his thoughts concerning recruitment challenges and salaries in the region of Central and Eastern...
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Analyzing The Application Of Business Process Outsourcing
Introduction In recent decades, Business Process Outsourcing (BPO) has become a standard instrument in the strategic management toolbox. The continued growth of the global BPO industry, which is...
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Tech Education – Ensuring Competitiveness of Economies
Something all countries are aiming for but only very few seem to be consequent with is education, specifically education in technology. Armenia, a small republic with a population of just under 3...
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Business Model Software Development in Africa – It’s Reality
By Anja Schlösser, Co-founder & Managing Director at Code of Africa – The company’s journey started in 2017/18 when two of our Co-founders were mentoring young entrepreneurs – most of them based...
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New Work beyond WFH Model in a Multinational Environment – Interview
Alistair Niederer, Head of EMEA at TTEC, is now seven months into his new role. Outsourcing Journal caught up with Alistair from his base in London to explore what is changing in modern customer...
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Review of Polish Office Space for Tech and Business Process Centers released...
The Warsaw based Pro Progressio Foundation, publishes its 2nd edition report “Q2 / 2021 Review of Offices for BSS Operation Centers” In 2021, the Pro Progressio Foundation has launched a new project...
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Pandemic-Panic Tech Strategies – Getting Out of the Wheel
By Lucas Hendrich, BairesDev – While this fall may not be the full return to office that many companies were planning for, it does mark another important milestone: a time when corporate leaders can...
View ArticleGerman Car Manufacturer Opel to Move Developer Teams to Morocco
As the German Wirtschaftswoche writes, employees of the car manufacturer Opel report that the newly formed Italian-American Car manufacturing group Stellantis N.V., which also owns Fiat Chrysler...
View ArticlePro Progressio Is Re-Launching Its Popular BSS Sector Publications
FOCUS ON Business – the new business media have been launched – Pro Progressio, an organization supporting the development of the modern business services sector in Poland, has made a fundamental...
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